Refund Policy

Phraze is operated by 3-101-947305 Sociedad Anónima, a company registered in Costa Rica with cédula jurídica 3-101-947305 and its registered address at Cinco Esquinas, Tibás, San José 11301, Costa Rica ("Phraze", "we", "us").

Paid plans are sold through Creem, our merchant of record. Creem charges your card, issues your invoices and processes every refund.

You can cancel anytime from Settings → Manage billing. After you cancel you are not charged again, and you keep your paid plan until the end of the period you already paid for. Then your account moves back to the Free plan, with your history, notebook and feedback intact.

All payments are non-refundable, including partial months, unused time and unused minutes. If you no longer want your plan, cancel it and you will not be charged again.

We will always correct a payment that should not have happened: if you were charged twice for the same period, or charged in error, write to us and we will refund that charge.

Write to support@phraze.app from the email address on your account, with your Creem receipt or order number. Refunds for duplicate or erroneous charges are issued by Creem to your original payment method; how long they take to appear depends on your bank or card issuer.

Please contact us before disputing a charge with your bank, so we can sort it out quickly.

Nothing in this policy limits rights you have under the consumer protection laws that apply to you, such as the right of withdrawal available to consumers in the European Union, where applicable.

Questions about this page? Write to support@phraze.app or to 3-101-947305 Sociedad Anónima, Cinco Esquinas, Tibás, San José 11301, Costa Rica.